Codes of Conduct and Public Commitments

Voluntary code of conduct and public Commitments and non-legislated commitments, voluntarily made by companies and monitored for adherence by the Financial Consumer Agency of Canada (FCAC), that ensure a high level of service while helping them remain competitive.

Code of Conduct for the Credit and Debit Card Industry in Canada

Promotes fair business practices and ensures that merchants and consumers understand the costs and benefits associated with credit and debit cards.

Canadian Bankers Association (CBA) Commitment on Modification or Replacement of Existing Products or Services (PDF).

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A commitment to standards concerning the modification or replacement of existing personal products and services.

CBA Code of Conduct for Authorized Insurance Activites(PDF)

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Outlines the banks' standards for employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.

Principles for Consumer Protection for Electronic Commerce: A Canadian Framework(PDF)

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A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.

CBA Commitment on Powers of Attorney and Joint Deposit

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Commitment on Powers of Attorney and Joint Deposit Accounts sets out minimum information banks must provide regarding Powers of Attorney and Joint Deposit Accounts

MasterCard® Zero Liability

If you're MasterCard® credit card cardholder,you will receive the benefit of Zero Liability in the event of the unauthorised use of your Canadian-issued MasterCard® credit card. Certain terms and conditions apply. See your Account Agreement for full details.