Our commitment to each customer experience starts with making banking accessible to every customer. We are committed to meeting our customers' needs.

Feedback and requests

Let us know how we're doing on meeting your needs and how we might improve.

Phone: 1-800-561-7849 (toll-free)

Customers who are Deaf or Hard of Hearing can dial 1-800-872-5758 to use TTY/TDD

Accessibility services

Alternate formats

Alternate formats are available for monthly statements or other documents used to service an account. Alternate formats are available in:

  • Large Print
  • Braille (Grade 1)
  • Braille (Grade 2)
  • eText CD
  • Audio CD
  • Accessible PDF (PDF/UA).
  • AccessOne (Accessible PDF that includes large print format)

To request this free service call 1-800-561-7849 dial 1-800-872-5758 to use TTY/TDD

Enabling a comfortable online experience

There are a number of accessibility features on your computer and mobile device that can help maximize the comfort of your online experience.

Things like:

  • Increasing the size of the text on the screen
  • Magnifying the contents on the screen
  • Enabling high-contrast text
  • Having the words on the screen read out loud to you

For help on customizing any of these features, choose the appropriate link(s) for your operating system and/or browser below.

Operating Systems

To modify system colours, text size, mouse pointers or enable text-to-speech, choose the appropriate link for your operating system:


To learn how to use the zoom maginification features or enable high-contrast text, choose the link for your brower: