Account Maintenance

Expand I moved. How do I change my address?

Call 1-800-561-7849 to change your address. Customer service associates are available 24 hours a day, seven days a week.

Expand I didn't receive a credit card account statement. How can I order a copy?
Login to and select the Account Information tab. In the Account History section you will be able to print the most recent statements. Upon enrollment, you will be able to see the last 6 statements. Each month another statement will be made available until you are able to see the last 18 months statements. If you are not enrolled, you can click the "New User/Enroll now" button on Call 1-800-561-7849 if you need any assistance.
Expand I will be moving temporarily. Can I update my address for a few months?

Yes. Simply call 1-800-561-7849 to change your address. Upon returning to your permanent residence, call us again to change your address.

Expand How do I add authorized users to my credit card account?

Call us at 1-800-561-7849 to add an authorized user to your account.

Expand My credit card or other credit device was lost or stolen; what should I do?

If your credit card or other credit device is lost, stolen, or misplaced, contact us immediately:
Customer service associates are standing by 24 hours a day, seven days a week.

Expand How do I activate my credit card?

Call us at 1-800-561-7849 and one of our customer service associates will be able to help you.

Expand How do I notify CUETS Financial of a Power of Attorney?

You, or the person you have appointed as your attorney for finances or property, under a valid power of attorney, should send a copy of the power of attorney document(s) to us by fax at: 1-877-839-6262 or by mail at: CUETS Financial, 1600 James Naismith Drive, Ottawa, ON K1B 5N8.

In addition to the power of attorney document(s), your attorney should print, sign and date the Power of Attorney Privacy Agreement and return it to us by mail at the above noted address. For more information on powers of attorney, please review the General Information on Powers Of Attorney article.