Fraud prevention

Expand Detecting fraud

You can avoid fraud if you know how to detect it. There are several different types of credit card fraud to avoid:

  • Credit Card not present fraud: fraudsters can obtain your credit card details from such things as discarded receipts. They can then use this information to purchase high value or desirable goods online, by phone or mail order. For transactions online or by phone the retailer does not need to see the credit card (or require the PIN).
  • Identity theft/account takeover fraud: fraudsters can obtain your personal details from various sources including: discarded mail, intercepted post, phishing


    An attempt at identity theft using a fake website or email that looks identical or similar to the genuine website that a user is used to seeing.

    , vishing


    “Vishing” is the practice of using Voice-over-Internet Protocol (VoIP) to gain access to private, personal and financial information from a victim. The end result becomes criminal financial gain. The term "Vishing" stems from the previously known criminal activity "Phishing" and the word "Voice". When you answer a phone call, an automated recording, often generated with a text to speech synthesizer, is played to alert you that your credit card has had fraudulent activity and you should call a designated number immediately. Moreover, that same phone number is often shown in the spoofed caller ID with the same name as the financial company they are pretending to represent. If you receive this type of call, you are advised to contact your bank or credit card company directly to verify its validity.

    , smishing


    Is a form of criminal activity using social engineering techniques similar to phishing. With smishing, you may receive SMS messages through your mobile device that may ask you to register for an online service and then try to sneak a virus onto your device. Other types of messages may warn that you will be charged unless you cancel a supposed order by going to a website that will attempt to extract credit card information and other private data.

    , spoofing


    Forging and distributing emails to acquire a valid password to gain unauthorized access to a computer

    , hoax calls, social networking websites, public records, hacking


    An attempt by an accomplished technical computer operator to break into computers or networks for illegal purposes.

    genuine websites and listening in on telephone calls. Once they have your personal details they can use this to access your credit card account, order credit cards, change your address, complete a balance transfer (including a deposit to a chequing account) and assume the identity of a genuine customer in order to purchase goods or obtain funds fraudulently.
  • Application fraud: this is another form of identity theft

    Identity Theft

    The crime of impersonating someone for a financial or criminal gain.

    . In this case, the fraudster uses your personal details to apply for a brand new credit card account or bank account rather than taking over an existing account. This often happens when the genuine customer has moved from their previous address.
  • Counterfeit fraud: this is the manufacture of a fake credit card using genuine credit card details. The credit card details are copied from the magnetic strip of the genuine credit card using a device called a skimmer


    A tool that aids the process of copying credit card details from the magnetic strip on the back of the card card to be transferred on to a counterfeit credit card for the purpose of fraudulent use.

    . This information is then transferred to the magnetic strip on a fake credit card that can be used to purchase goods online or in countries where Chip & PIN has not yet been introduced.
Expand Preventing fraud

Fraud can happen to you at any time and through a number of different sources. It is important that you quickly recognize it and know what to do to help mitigate the risk of you being impacted.

  • If your credit card is lost or stolen or you don't recognize a transaction on your credit card account statement, please contact our Customer Service department toll-free at 1-800-667-6577. The faster you report it, the faster we can block your credit card account from further use and issue you a new credit card account number.
  • If you suspect a fraudulent email or phishing related to a CHOICE REWARDS® credit card account, please forward the email to
  • If we believe your credit card device (i.e. card plastic) may have been lost, stolen or compromised we will try and contact you to verify that you still have your credit card and whether you have made any recent transactions.
  • It is important to keep your personal details up-to-date. If you move or your personal details change, please let us know so that we can update our records and contact you as soon as possible if we suspect fraudulent activity. Also, remember to stop or divert your mail when you are away from home for an extended period.
  • Legitimate emails from CUETS Financial® will always address you using your title and surname and will contain the last 4 digits of your credit card number. This will help you verify that the email originated from a trusted source. We will always require you to log on to our secure Online Card Services to share personal information, if required. We will never ask for your credit card account number or any other personal information to be sent to us via email.
  • If we contact you by phone, we will always ask you to confirm your identity with only part of your personal information. If you prefer, we will also provide our toll-free number 1-800-667-6577 for you to call us back.